FREE SHIPPING POLICY
Lulupu - The Craft Lounge Offers FREE Shipping on all orders totaling Rs.4500 (excluding any discounts/coupons) upto a maximum of Rs.200 only
Once you place your order, you will receive the revised invoice in case your order is eligible for FREE Shipping promotion.
In case you place 2 separate orders, please mention your previous order number to help us combine to offer Free shipping if its eligible.
Currently Lulupu provides delivery only within India
We deliver to almost all locations within India. For logistical reasons, we are unable to deliver to few places.
For list of serviceable locations please see - Serviceable Pincodes. Click Here
Lulupu - The Craft Lounge dispatches all parcels through Aramex or otherwise a best suited courier service for your location. Lulupu – The Craft Lounge offers you a fast and reliable delivery service.
With this service, your parcel is delivered within 3 – 12 working days of being dispatched.
Lulupu - The Craft Lounge levies Shipping charge based on total weight.
The shipping charges are Rs. 75 per 500 grams. Please note that the total weight is calculated in our system and the final applicable shipping charges are reflected in the invoice.
It can take 3 to 12 days to deliver your order from the date you make a purchase on our site and confirm the payment.
Lulupu - The Craft Lounge’s delivery timelines differs based on the payment method chosen by our customers. For Online NEFT transaction and Cheque deposits, the order will be dispatched only after the payment has been received in our account
For Cash-on-delivery (COD), we will ship your order within 2-3 working days. In case the customer fails to pay the Invoice amount, the order will be cancelled if we do not hear from you within 3 working days and the user account on Lulupu - The Craft Lounge will be disabled.
Despite our best efforts and those of our logistic partner, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, Lulupu - The Craft Lounge promises to do its best to find the causes and resolve the problem in a timely manner.
What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically with our courier services tracking page URL for your convenience.
If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.
What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to Lulupu - The Craft Lounge.
Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for 3 days from the time we send you an email. If we do not hear from you in this time frame we will need to cancel your order.
Please note the shipment cost for re-sending the parcel will be borne by the customer irrespective of the fact that this shipment might be eligible for a FREE Shipping earlier
Also please note, since cash on delivery (COD) is a special service where we ship your order without any prepayment, we may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.
What should I do if I receive a damaged parcel?
In case you find the packaging broken/damaged kindly make a remark while signing the receipt mentioning “Packaging received in Damaged condition”
In case of your absence please instruct others to observe these checks on your behalf.
If orders are received without any remarks in the receipt we will understand that it was delivered in perfect condition and no further investigation will be entertained.
All parcels are guaranteed to be in perfect condition when they are dispatched from our end.
If you refuse your parcel, please let us know via an email to email@example.com
What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbour/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”.
If on opening your parcel you notice that items are missing or if your parcel does not contain the items you ordered, please inform us via an email on firstname.lastname@example.org within 24 hours of receipt of your order.